Frequently Asked Questions
Everything you need to know about shopping at PatPat.
How long does shipping take for my order?
Shipping times vary by location, but most orders are processed within 1-3 business days and delivered within 7-14 business days via our standard shipping method.
What is your return policy for baby and kids' clothing?
We offer a 30-day return policy from the date of delivery. Items must be unwashed, unworn, and in their original packaging with tags attached to be eligible for a refund.
How do I determine the right size for my child?
Each product page features a detailed size chart. We recommend measuring your child's height and weight and comparing it to our guide, as sizing can vary between different styles.
Are the materials used safe for newborns?
Yes, safety is our top priority. Our garments are made from high-quality, non-toxic fabrics that meet international safety standards to ensure they are gentle on sensitive skin.
Can I track my package after it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.